Returns & Refunds policy

A simple and quick cancellation process for our valued customers. Bank charges are applicable on refunds and cancellations.

Please note the following concerning Dks stores cancellations and refunds policy:

1. Cancellation is done on placing the order: Upon acceptance of your cancellation request, the amount will be refunded with a deduction of 2% on your total bill along with 18% GST.

2. Cancellation is done after the order shipped: Upon acceptance of your cancellation request, the amount will be refunded with a deduction of 2% on your total bill along with 18% GST. The refund will not be done immediately but after we receive our order back at the stores.

3. Dead /Damaged on arrival: We normally have a very less chance of death during shipping. All claims/death on arrival are to be reported on the phone immediately and email the photos within 3 hours of receipt of the shipment. A complete refund will be initiated.

4. DKS Stors reserves the right to cancel any order at its discretion due to various reasons, including but not limited to, items being out of stock, a history of frequent returns by the buyer, or issues related to invalid shipping information. Customers are encouraged to ensure accurate order details to facilitate a smooth purchasing experience.

Kindly Note: Our shipping cut-off time depends on the type of courier service available at your given address.

All refunds shall be done on the account used for making the payment while placing the order within a span of 5 to 7 working days

Conditions for returns:

Product returns will only be allowed if the product is damaged or if the wrong product was received.
In this instance, the buyer has the option of waiting for re-shipment or replacing the merchandise.
Requirements for a Valid Return, Incase if this driftwood and ordered as Random shape, we wont accept that product returns due to design

Product & Accessories should be in original condition
The seal should not be open
Tags should be retained and returned

Mandatory requirements

Order No
No of plants/items – Died/Defective
Photo/ video of dead plant / Defective item on top of the invoice which we send

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

DKS STORES

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 15 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail dineshkumar.mba9@gmail.com