Returns & Refunds policy
A simple and quick cancellation process for our valued customers. Bank charges are applicable on refunds and cancellations.
Please note the following concerning Dks stores cancellations and refunds policy:
Cancellation is done on placing the order: Upon acceptance of your cancellation request, the amount will be refunded with a deduction of 2% on your total bill along with 18% GST.
Cancellation is done after the order shipped: Upon acceptance of your cancellation request, the amount will be refunded with a deduction of 2% on your total bill along with 18% GST. The refund will not be done immediately but after we receive our order back at the stores.
DKS Stors reserves the right to cancel any order at its discretion due to various reasons, including but not limited to, items being out of stock, a history of frequent returns by the buyer, or issues related to invalid shipping information. Customers are encouraged to ensure accurate order details to facilitate a smooth purchasing experience.
"The company is not responsible for shipment delays, late deliveries, or parcels that are lost or damaged during transit. All shipments related issue are at the buyer's own risk."
We strive to achieve the best possible results with a product created using artificial intelligence, but this is not a 100% guarantee that we will achieve the same result.
Kindly Note: Our shipping cut-off time depends on the type of courier service available at your given address.
All refunds shall be done on the account used for making the payment while placing the order within a span of 5 to 7 working days
Conditions for returns & Refunds :
Product returns will only be allowed if the product is damaged or if the wrong product was received.
In this instance, the buyer has the option of waiting for re-shipment or replacing the merchandise.
Requirements for a Valid Return, Incase if this driftwood and ordered as Random shape, we wont accept that product returns due to design
Product & Accessories should be in original condition
The seal should not be open
Tags should be retained and returned
Mandatory requirements
Order No:
unboxing video of Defective or Damaged ,Partial Shipment items on top of the invoice which we send,
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address: check on contact page.
DKS STORES
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 15 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail dineshkumar.mba9@gmail.com